Help Center

Shipping destinations:

• We ship both locally and worldwide. 

Shipping times:

• Local orders take 2-3 business days to be delivered to you and we ship within 24 hours on business days.
• International orders: please have a look at our shipping policy
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over € 40,- will have free shipping.
• Orders under € 40,- will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Which countries do you deliver to?

• From our EU warehouse in Amsterdam, we deliver to all EU member states (except for peripheral and island regions) and to the UK.
• We also deliver to international destinations like Andorra, Australia, Bahrain, Canada, China, Côte d'ivoire, Israel, Japan, Lebanon, Monaco, New Zealand, Qatar, Russia, Saudi Arabia, Singapore, Switzerland, South Korea, Taiwan and Thailand.
• We deliver to the US in 48 continental states.

Why are you rings made of Silicone?

• Our rings are made of special medical grade silicone because of its amazing properties. This material is why we have been able to solve most of the problems people experience with traditional rings today and offer quality of the highest level. It is smooth like a second skin and the very reason it used in hospitals and for baby products. Safe, hygienic and hypoallergenic.
• The other properties of silicone make the rings flexible, durable and shapable into amazing forms.
• For our water transfer printed products we use a PVC blend with elastomers that make the product feel similar to silicone. But this material is needed to make the prints stick to the ring.

What does sustainability mean for AO?

• We care a lot about our planet and those who live on it. We are active people ourselves spending a lot of time outdoors. The beauty about silicone is that the core ingredient is silica, also called white sand, which is the second most abundant resource in the earth’s crust. So, it is easily and sustainably sourced.
• Also, all our packaging is made of recycled material.

What do you mean by ‘breathability of the ring’?

• The interior of the ring is designed with special Airports, little notched patterns on the inside, that allows for micro airflow to pass through. Also moist is transferred to the outer edges through these Airports leaving you with a comfortable feeling even when on adventures.

How do I clean my ring?

• Unlike metal the cleaning is very straight forward. We recommend to wash them by hand and you can even use some soap with it.

What is ring avulsion

• Ring avulsion is the act of getting your finger stuck behind an object when either the object or you are moving forcing the finger in unnatural positions, damaging bones and or tissue of the fingers and hands. This usually happens with metal rings (gold or silver for example) as this material is extremely rigid and stronger than your hand and fingers. In the US alone 150’000 cases are recorded each year. Because of the silicone we can avoid ring avulsion by making them flexible. It will tear or break at a pressure point that is lower than the force that is need to break or tear finger tissue and bones. And you know what? Silicone’s properties are skin friendly. For the same reason they use silicone in hospitals or baby products. Never ever deal with rashes or irritations again.

How does the 99 year warranty work?

• We believe in our product so much and that it truly lives up to our quality statements. Our safety technology that we developed our products with are made to break or tear the product in case of accident to avoid dislocated, broken or torn fingers.  In this case you can reach out to us directly via info@ao-originals.com. The only thing we would love in return is a brief description of how it happened so we can learn and help other people live their lives to their full potential. 
• Needless to say, if products are torn or broken on purpose we will investigate the situation further and waive 99 year warranty.  Honesty is everything.

For standard order: your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@demostore.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.